how we successfully run and operate our projects
Contract Management and Quality Assurance Contracts and projects are managed by Pete Surma, who will have overall responsibility for the successful completion of work. Peter will manage creative execution and oversee artwork production, ensure adherence to brand guidelines and produce, verify and check all artwork for production and end use suitability; he also oversees the art-working studio with Martin Williams (Senior Graphic Designer), who, in conjunction with and under the supervision of Peter, is charged with the production of the artwork. Procedures, Quality Assurance and Timescales All projects are allocated individual job numbers and a central job bag is created which holds all communication including briefings, quotes, purchase orders, all amendments, delivery instructions, any specific requirements and other relevant documentation. Any changes in projects that may mean an increase (or indeed a decrease) in cost are
immediately communicated, discussed and agreed with the customer prior to further commencement. These job bags are the central point for all information throughout the duration of the project – all information relating to the project is contained here and is accessible to all members of staff. Time sheet implementation, with individual job numbers entered to monitor efficiency, is in place to allow us to determine the effects of our own procedures and methods of working. Continually, throughout any one job, we proof and check all work. This culminates with official sign-off procedures for all artwork and printers’ proofs where applicable. All projects are scheduled into production with a timeline working back from the project delivery date. This scheduling is constantly reviewed and monitored with relevant parties given clear critical dates identified, thereby ensuring the achievement of end dates whatever the requirement.
continue to choose us as their preferred supplier and confidently recommends our company to other potential clients. Procedures and controls for the efficient and effective monitoring of projects are already in existence as part of escape ’s existing management system. These include a computerised job bag and production- scheduling programme that is reviewed daily, in house briefings (as necessary) and production meetings (weekly or more frequently as necessary), WIP (work in progress reports – frequency to be established with client) and post-delivery feedback and reports. Monitoring and controlling will fall within the remit of Peter Surma. In conjunction with the Martin Williams, Peter will quality check and sign-off all aspects of each project regarding its suitability for the end purpose. This is a separate procedure to the client sign-off. All production proofs will also go through this procedure. Timelines are established as the project ‘goes live’ and critical deadlines (copy, photography, artwork release, proof approvals etc) circulated to relevant parties.
The company’s aim is always to achieve total client satisfaction with the services it offers so that clients
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